Customer Scenario
A role-play with a client: discovery, pushback, delivery under constraints and proving impact.
- Format
- 45 to 60 minutes, role-play
- Study
- 3 modules
- Practise
- 12 lessons
- Mocks
- 5
- By
- Sourav Banerjee
What It Tests
A strong answer shows all three.
- 1You run discovery like a conversation, not a questionnaire.
- 2You hold a position under pushback and agree the next step.
- 3You tie the build to a measure the customer already cares about.
Study in Learn
The modules that teach what this round tests. Start here if a topic is new.
Practise
Answer each question out loud before you read the model answer.
Delivery rounds (2)
Customer discovery worksheets (10)
- Internal Knowledge Assistant for Enterprise SupportDiscovery Foundations
- Sales Copilot for Account ExecutivesDiscovery Foundations
- Financial Compliance Review CopilotDiscovery Foundations
- Healthcare Prior Authorisation AssistantDiscovery Foundations
- Legal Contract Review CopilotDiscovery Foundations
- SRE Incident Triage AgentDiscovery Foundations
- Multi-Tenant SaaS Support AssistantDiscovery Foundations
- Retail Demand Forecast Explanation AssistantDiscovery Foundations
- ServiceNow Ticket AgentDiscovery Foundations
- Executive Dashboard AssistantDiscovery Foundations
Mock Interview
Run it under time with a partner, then score it against the scorecard.
- Bank Policy Assistant Client SimulationMock interviews and scorecards
- IT Service Desk Agent Client SimulationMock interviews and scorecards
- Grocery Forecast Explainer Client SimulationMock interviews and scorecards
- SaaS Support Deflection Client SimulationMock interviews and scorecards
- Prior Authorisation Packets Client SimulationMock interviews and scorecards